Frequently Asked Questions
Everything you need to know about your journey to healthier hair.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also track your package through the 'Order History' section of your account dashboard.
Are Living Proof products safe for color-treated hair?
Yes, all of our products are formulated to be safe for color-treated, chemically treated, and keratin-treated hair. They are sulfate-free and designed to maintain hair health and vibrancy.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied, you can return the unused portion for a full refund, minus shipping costs.
Do you test your products on animals?
Living Proof is proud to be PETA-certified cruelty-free. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.